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Career Development
(Click on the questions below. The answer will appear at the top of your screen.)

1. What types of disabilities do you service?

2. Is it paid work or volunteer service?

3. What kinds of work do you do?

4. Is transportation available?

5. Do you administer medication?

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Retail Stores
(Click on the questions below. The answer will appear at the top of your screen.)

1. What if I buy items at Goodwill and they don't fit or work?

2. What do you do with the money collected from sales in the retail stores?

3. Who determines the price of items and what is that based on? I think some of your prices are just too high.

4. While shopping in a Goodwill store recently, I overheard a man trying to convince the manager to sell him an item at a reduced price. Is this a common practice?

5. I recently saw an item on display in one of your stores and the store associate refused to sell it to me. She said it would be available for sale at a later date. Why do you have this policy?

6. My neighbor told me that Goodwill employees get first opportunity to purchase items donated. Is this true?

7. I made a donation and the man gave me a receipt but wouldn't assign a value on the donation. Why?

8. How can I be sure that the items I buy are safe?

9. What happens to items that do not sell in your stores?

9. What are the suggested donation deductions?

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Career Development

1. The types of disabilities we service are:   Mental retardation, mental handicap issues, and physical, emotional, or social disabilities.    Return to FAQs

2. We have both paid and volunteer positions. We offer a variety of jobs which pay by the hour or by piece rate. In addition, we do have opportunities for volunteering in the community.   Return to FAQs

3. The kind of work our clients do are generally light assembly work, sorting, shredding, and jaitorial service.   Return to FAQs

4. Transportation to and from the workplace is offered by the Great Plains Improvement Foundation.   Return to FAQs

5. We have MAT-certified staff who provide moderate assistance in administering medications. Return to FAQs

 

Retail Stores


1. We want you to be satisfied with your purchases.   If you buy clothing at Goodwill and it does not fit, you have seven (7) days from the date of purchase to exchange it for other items.   Just make sure you leave the color barb or price tag attached to the item and keep your receipt.   If you buy an electrical item and it does not work, you have three (3) days to return it for a full refund.   Just make sure the price tag is still attached and keep your receipt.   Return to FAQs

2. Goodwill collects and sells donations to fund job training placement programs for persons with disabilities and other barriers to employment.   Eighty-five cents of each dollar that goes into the cash register is used to pay for programs that help people in your community.   Return to FAQs


3. Many people don't realize the costs associated with collecting and processing donated items, such as manpower, transportation costs, rent, utilities, hangers, and racks.   Our costs are much like the expenses to run your household and we all know that is not cheap.

Most of the merchandise you see in our stores are items that citizens of the community donated.  These items are processed using our standardized price list.   Prices are based on new purchase price, value, and customer demand and are set by experienced Goodwill management.   We continually train our processors to make them aware of valuable donations.

We unit price most of our items, meaning that a pair of pants will cost $2.99.   However, some donated items are brand names and can be brand new or like-new.   We use special prices on these items because they are more valuable, based on the brand name or the condition of the items.   We also buy "close-outs," and so you may find new items in our stores occasionally. These items cost more than regular donated merchandise because they are new and Goodwill had to buy them.

There are, however, many tools to save money when shopping at our stores.   First, we offer a Super Saver program, which allows frequent shoppers to receive $20 in free merchandise for every $200 purchased.   We also offer a 10% discount every day for shoppers aged 62 years and older.

There are two color features each week, which are "Buy one--get one free."   This means you pay for the most expensive item and receive the lesser-priced item free.   Also, there in once color of clothing barb on sale each Sunday and items barbed with that color are 99 cents all day .
Finally, we operate the As-is clearance store, which is located beside the Lee Boulevard store in Lawton.   Items in this store are priced rock-bottom.   For example, most clothes are only fifty cents each.   Return to FAQs


4. Occasionally, people will ask for an item to be discounted.   This is not a common practice for any retailer, and we have adopted that as our policy as well.   Many times these requests are made by people to make a living reselling items as flea markets or on the Internet.   These individuals are subject to the same policies that our other customers are.   Return to FAQs


5. We utilize time management techniques in everything we do.   Changing out store displays takes time, and we would rather our employees be busy processing donations or ringing up customers instead of putting up and taking down displays each day.   Displays are kept to a minimum at most of our stores to make sure that most items are available for sale. Ask the store associates when the display items will be taken down.   They will then be priced and made available on a first-come, first-served basis.

You may also see items that are available through silent auction. Auction items are often unusual or collectable in some manner. These items are placed on auction for a defined period of time. At the end of the auction, the highest bidder gets the merchandise.   Return to FAQs


6. Our mission is dependent on donations from the community and we are committed to ensuring that all items to be sold are available for sale to the public before they may be purchased by an employee. Goodwill management constantly monitors employee purchases.   Return to FAQs

7. When you donate to Goodwill, you're offered a receipt that contains the general description of the items donated.   We suggest making an itemized list at home if you plan to claim your donation on your taxes.   We also provide a guideline on Fair Market Value of the donation on the back of the donation receipt.   Your tax professional will help you determine the value of your donation.   Goodwill employees will not assess the value of your donation, since IRS inquiries are almost always directed to the taxpayer and not to the receipient of the donation.   Return to FAQs

8. The Consumer Product Safety Commission has issued a list of items it considers to be most hazardous.   Goodwill has led the way among resellers in helping to remove these hazardous items from the marketplace.   The list includes some baby car seats, cribs, bunk beds, halogen lamps, hair dryers, kids' basketball goals, bean bag chairs, and children's clothing with drawstrings.   Our processors are trained to spot these items and when they do, they remove the items from the donations.   Due to the number of consumer goods available, you should check with the Consumer Product Safety Commission for any recalls on the items you are thinking about buying.   Return to FAQs

9. We want to make sure our stores have new merchandise every day.   In order for us to make room for new items, merchandise is removed from the store if it has not sold in four weeks. These items go from the stores to the As-Is Clearance store on Lee Boulevard in Lawton, where they are sold.   If clothing items are not sold in the store or at the As-Is store, they are baled and sold as salvage.   This is a significant revenue source for Goodwill and benefits people in many third-world countries.   Return to FAQs

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Goodwill Industries of Southwest Oklahoma | 1210 Summit Avenue | Lawton, Oklahoma | 73505
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Copyright 2005 | Dorothea Kinsman | Cameron University | Lawton Oklahoma